Refund Policy

AESTHETICO Return & Refund Policy

At AESTHETICO, all products are made to order. Please review our policy carefully before making a purchase.

Custom-Made Products
Due to the personalised nature of our products, we do not accept returns or offer refunds for:

• Change of mind
• Incorrect size, frame, or variant selected
• Incorrect or incomplete information provided by the customer (e.g. names, text)

Please ensure all details are entered correctly before placing your order.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or significantly different from what was ordered, we will gladly offer a replacement or refund.

To be eligible:

• You must contact us within 7 days of delivery
• Provide clear photos of the item and packaging
• Include your order number

Once reviewed, we will arrange a replacement or refund where appropriate.

Production Errors
If there is a mistake caused by our production process or printing partner, we will correct it at no additional cost to you.

Refund Process
If a refund is approved:

• It will be issued to your original payment method
• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Order Changes & Cancellations
Orders cannot be changed or cancelled once they have entered production. If you need to make a change, contact us as soon as possible after placing your order and we will do our best to assist.

Shipping Costs
Shipping costs are non-refundable unless the item is damaged, defective, or incorrect.

Contact
For all return or refund enquiries, please contact:
support@shopaesthetico.com

By placing an order with AESTHETICO, you agree to this Return & Refund Policy.